RETURN EXCHANGE & REFUND-CLOTHING & ACCESSORIES
ANY PRODUCTS PURCHASED DURING PROMOTIONS WHEREIN FREE PRODUCTS ARE INCLUDED, SUCH ORDERS WILL NOT BE ELIGIBLE FOR REFUNDS AND EXCHANGE.
Q.1- Exchange Policy –CLOTHING & ACCESSORIES
C2GX brand by Concept Creation Graphix provides you one-time size exchange services. Exchange is only available in clothing not in Accessories ie- Mobile covers, Coaster ,Cup, Mouse Pad any item which comes under the category of Accessories cannot be exchanged. Contact us as soon as possible via Email-[email protected]/[email protected]/ [email protected] or WhatsApp us with details with Screen Shot. 08100162220 Although we recommend you to check our Size Guide and clear any size related issues before purchasing.
Please note that the exchange request needs to be raised within 3 days of the delivery date. Reverse pickup will be done in 2- 3 working days by our courier partner. Once we receive the product, we would get in touch with you to confirm your request. In addition, all returned products must be unused or unwashed or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted. The new order will be on its way as soon as the exchange item is verified at our warehouse. The exchange process is subject to your exchange item meeting the above conditions.q
Q.2– What if the new size for the exchange isn’t available
exchanges are also subject to availability. If the new required size isn’t available then you can choose any other design on available sizes.
Q.3-Is cash on delivery (cod) available?
Yes! COD is available for orders below INR 2000 on all serviceable pincodes.
Q.4-IS THERE ANY ADDITIONAL CHARGES FOR RETURNS/EXCHANGE?
We do not charge any additional handling fee for returns.
Q.5-HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at [email protected]
Q.6-HOW WOULD I KNOW IF MY ORDER IS PLACED?
You will get a confirmation of the placed order on your registered email ID. Besides, we will further notify you once it is dispatched from our warehouse.
Q.7-WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?
In case the order does not get delivered within 7-10 working days, you can write to us at [email protected] We will do our best to get it delivered at the earliest.
Q.8-ARE THERE ANY SHIPPING CHARGES ON DELIVERY?
We charge a shipping fee of Rs 50- 100/- on all order that will be automatically added once you start check out. Free shipment is also there exceeding the order value Rs.2000
CANCELLATION, RETURN & REFUND
Q-10 HOW CAN I CANCEL AN ORDER?
To make a cancellation, please log into your account, before dispatch you have to conceal the order .Prepaid order can’t be concealed
HOW DO I RETURN / EXCHANGE A PRODUCT?
Q-11 After confirmation of return will be mailed you . You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify(if it does not fall under our exchange policy-Q-1 & 2) issue a refund on the same account details used while making payment. Please note that no handling fee is charged for returns. In addition, free products received during any promotional events/offers are not eligible for returns.
Q-12 WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?
We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on [email protected]. Incase you fail to intimate about the same, return might not be processed
Q-13 WHAT SHOULD I DO IF I RECEIVE A DIFFERENT ITEM FROM THE ONE THAT I HAVE ORDERED?
We try our best to deliver the right products within time, however, in a few rare cases if you receive a different / wrong product, Contact us as soon as possible via Email-[email protected]/[email protected]/ [email protected] or WhatsApp us with details with Screen Shot. 08100162220 .We will raise a return request if you receive any wrong order.
Q-14 WITHIN HOW MANY DAYS OF PURCHASE CAN I RETURN MY ORDER?
Return request needs to be raised within 3 days of the delivery date.
Q-15 I HAVE REQUESTED A EXCHANGE, WHEN WILL I GET IT?
For exchange, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the re the request for exchange will be initiated within 72 hours. Once the product is dispatched, it will take 7-10 working days to reach you. For further assistance please email us at [email protected]
Q-16 CAN I EXCHANGE ALL ITEMS?
C2GX brand by Concept Creation Graphix provides you one-time size exchange services. Exchange is only available in clothing not in Accessories ie- Mobile covers, Coaster ,Cup, Mouse Pad any item which comes under the category of Accessories cannot be exchanged. Contact us as soon as possible via Email-[email protected]/[email protected]/ [email protected] or WhatsApp us with details with Screen Shot. 08100162220 Although we recommend you to check our Size Guide and clear any size related issues before purchasing.
SIZING HELP
Q-17 HOW DO I DETERMINE THE CORRECT SIZE FOR ME?
In description of each Product SIZE CHART is mentioned which includes detailed information on sizes and fit. You may check details of the same and find your perfect size.
PAYMENTS
Q-18 MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN’T PLACED. WHAT SHOULD I DO? In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at [email protected]. We will verify and get back to you at the